Shipping policy

Shipping Policy

Shipping Rates

We are pleased to offer free standard shipping on all orders over $100 (before taxes and discounts).
For orders under $100, standard shipping rates will be calculated at checkout based on your location and order size.

Shipping Methods

All orders are shipped via Canada Post or an equivalent reliable shipping partner. We aim to ensure timely and secure delivery to your address.

Processing Time

Orders are typically processed within 2–3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Time

Standard delivery within Canada usually takes 3–7 business days, depending on your region. Remote or rural areas may experience slightly longer delivery times.

Tracking Your Order

Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to track your shipment directly through the carrier’s website.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the estimated timeframe, please contact our customer service team at orders@cliniderm.ca for assistance. We’ll do our best to resolve the issue promptly.